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We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders and to keep you updated on your orders and to personalize your shopping experience. We NEVER share or sell your information. Our secure servers protect your information using advanced https encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Charivna-mit.com site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Charivna-mit.com site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
Charivna-mit.com accepts the following credit cards: Visa, MasterCard and Bank Transfers. There is NO surcharge for using any credit card to make purchases with Charivna-mit.com. Please be sure the information you provide for shipping purposes is accurate. Some banks require exact billing address and telephone number to match the shipping information that you provide (i.e. the address and phone number your credit card bank has on file for you). Incorrect information may cause a delay in processing your order.
Shipping Time -- Most orders received and payed will ship the next business day, provided the product ordered is in stock. Orders are not processed or shipped on Saturday, Sunday or any Ukrainian federal holiday except by prior arrangement.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by CrossStitchWorld.com or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
No minimum order. Delivery worldwide only 12$
Any items with defects in manufacturing, workmanship issues or missing parts will be referred to the manufacturer for a solution. In the unlikely event that the manufacturer is unable to help out we will exchange any products or provide the needed materials for up to 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will be accepted for return up to 30 days from the date of purchase. We will also exchange any unopened / new kit(s) from your order for another kit of equal value for up to 30 days from the date of purchase. Due to the fact that charts, books and color cards contain copyable content we don't offer any returns or exchanges for any of those items. Kits also contain copyable information therefore we do not accept back or exchange any opened / used kits. In order to initiate any type of return or exchange one must contact us for approval. Charivna-mit.com reserves the right to charge a restocking fee of up to 15% if we deem it appropriate. Any return / exchange sent to us without approval will not be accepted. If an item is returned due to no fault of ours then the buyer will be responsible for any return shipping fees. The buyer will also be responsible for shipping fees (both ways) associated with any exchange that's done due to no fault of our own.